PARTNER BUSINESS MANAGER

The Partner Business Manager effectively manages commercial activities of a specific Partner or group of Partners in regards to their currently contracted or future business. The Partner Business Manager needs to be highly organized, used to working with many internal and external customers, familiar with standard sales processes, and well versed in internal and external operations that drive revenue recognition. Chiefly among these are contracts, change orders and DSO maintenance.

Responsibilities:

• Engage with Partners to acquire signature on contracts ensuring accuracy on specs of contract, providing product and pricing knowledge as necessary, , functioning as adjunct sales resource with guided support from the respective Partner Account Manager
• Develop and manage existing Partner relationships in conjunction with multiple internal departments e.g. field sales, finance, sales ops and legal
• Working within any applicable Governance structure in place with Partner accounts, attending and participating in meetings as needed
• Identify and manage resource relationships in Partners to efficiently manage and report on the sales pipeline with our Partner
• Consistent attainment of revenue and booking targets within assigned Partner accounts
• Assisting with Partner Program development, implementation and management, including go-to-market strategy
• Liaise with internal proposal teams to facilitate detailed pricing and contracting of software and services, including SOW and Amendments or Change Orders
• Working cross functionally on a daily basis to enhance process
• Effectively be the lead on chasing revenue included on SOW, Amendments and Change Orders, working with many external customers to fully understand their processes and being able to clearly articulate processes
• Provide pricing guidance to external customers when required during any change to original contract
• Facilitate regular updates of pricing and contractual templates as required
• Lead ad hoc projects as required
• Some travel may be required

Skills and Qualifications:

• At least 3years successful hands-on experience working with CROs
• At least 3-5years of account management or direct sales
• Ability to listen, think logically, strategically, and tactically to solve complex problems
• Must be motivated to work within detailed operational matters, but have the desire to still work with outside customers on a daily basis
• Excellent verbal and written communication skills
• Prior pharma or software account management a plus
• Self-motivated, demonstrating an ability to assume responsibility and work autonomously in a professional manner
• Bachelors Degree in the Life Sciences, Engineering or Computer Science preferred, Masters Degree or higher a plus