Position required to provide the highest level of customer service to small, medium, or large, strategic accounts; Accountable for the relationship
management of assigned customer base and ensuring that all customer requirements are identified and met;
Responsible for cross-selling solution offerings to current customers and driving new business to a list of prospects as assigned within their
territory; Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of
customer satisfaction and work to maximize revenue and profitability
Schedule and conduct regular meetings with customers to review pricing and procedures, discuss customer-specific issues, review performance/value,
position new solutions and collect outstanding invoices
Promote customer confidence in company, which will lead to long term business relationships
Fulfill the role of expert on all customer requirements for the assigned accounts and escalate any issues, as necessary, to the appropriate parties
Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.)
Obtains customer or industry information that assists in responding to customer's needs and requirements; Understands the formal and informal decision
making process within each of the accounts
Targets pre-identified prospects and existing customers within an assigned territory
Services local clients, typically with responsibility within a single territory/Area
Partners with other business units to expand cross-sell opportunities Recognize the customer's key challenges in their business operations and identify
products and solutions to the customer's area of need
Identify possible opportunities for other business unit or division solution offerings
Respond constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care
Tracks the sales process through monthly forecast submissions for assigned accounts; Designs a plan to effectively manage his/her assignment in order
to maximize incoming revenue and profits, and to meet the annual quota objectives Position responsible for primary accountability for ensuring that
assigned accounts are being properly serviced by company in a manner that reflects commitment to delivering high quality products and services
Track growth/decline within accounts, measuring by number of units sold dollar volume, or product usage Required to coordinate customer and stock
orders, maintain inventory levels at customer sites, and work directly with Manufacturing and Pricing to resolve day-to-day operations involving
buy-out programs, product quality or pricing discrepancies
Manage account receivables that are outstanding to ensure that orders are not withheld
Communicate price increases driven by the industry to the customer in a timely manner
Leverage all support groups and internal resources in order to service the customer in order to retain and potentially grow the level of business in
each assigned account
Identifies major competitors in the account and assess the competitor's products/services, and compares their strengths and weaknesses relative to
Fast-paced, multi-functional tasking expected
Qualifications
Bachelors Degree in a related discipline preferred
